---
title: Can Crew Members Help Me Get In and Out of the Water?
description: "Yes, crew members are available to **assist guests getting in and out of the water**, within safe and reasonable limits. The goal is to help guests feel supported while maintaining safety for everyone involved. Assistance is provided based on conditions,…"
url: "https://dev.prideofmaui.com/help/can-crew-members-help-me-get-in-and-out-of-the-water/"
updated: "2026-03-09"
category: Accessibility and Guest Support
---

# Can Crew Members Help Me Get In and Out of the Water?

Yes, crew members are available to **assist guests getting in and out of the water**, within safe and reasonable limits. The goal is to help guests feel supported while maintaining safety for everyone involved.

Assistance is provided based on conditions, vessel setup, and individual comfort levels.

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## How Water Entry and Exit Typically Works

On a snorkel tour, entering and exiting the water usually involves:

- Using a ladder or designated entry point
- Following crew instructions for timing and positioning
- Moving at a steady, controlled pace

Crew members are positioned to guide guests and provide help as needed.

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## What Kind of Assistance Crew Can Provide

Crew members may assist by:

- Offering a steady hand
- Giving clear verbal guidance
- Helping position fins or flotation before entry
- Assisting with ladder use during exit

Guests are encouraged to communicate their needs clearly so assistance can be provided appropriately.

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## Important Safety Boundaries

While crew members are there to help, there are limits to what can be safely done.

Crew members:

- Cannot lift guests
- Cannot carry guests into or out of the water
- Must prioritize overall safety for all guests

These boundaries help prevent injury and ensure assistance is safe and effective.

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## Flotation and Support Options

Many guests use flotation devices to make entry and exit easier.

Flotation options can help:

- Reduce effort in the water
- Provide stability near the ladder
- Allow guests to move at their own pace

Crew members can explain available options before snorkeling begins.

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## If You’re Unsure About Entering the Water

Snorkeling is always optional.

If you’re unsure:

- You can wait and observe others first
- You can choose to stay onboard
- You can exit the water at any time

There is no requirement to snorkel if it doesn’t feel comfortable.

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## When to Ask Questions

If you have concerns about water entry or exit:

- Mention them during check-in
- Speak with a crew member before entering the water
- Ask about conditions and timing

Clear communication helps the crew support you effectively.

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## A Supportive Approach

Crew assistance is designed to help guests feel confident and safe without pressure. Taking your time and asking for help when needed is encouraged.